Prananta, Arie Wahyu, Moch Afifudin, Rahmat Taufikur Rahman, and Anisa Bahar. “Analyzing the Effects of Platform Reliability, Response Time, Safety Features, and User Experiences, on Customer Loyalty in Industrial Online Transportation Service in Indonesia”. International Journal of Business, Law, and Education 5, no. 2 (November 10, 2024): 2573 - 2583. Accessed July 5, 2025. http://www.ijble.com/index.php/journal/article/view/900.