S. P. Ima, R. N. . Yuniarti, F. . Ardita, F. Febrianty, and R. R. . Pratama, “The Effect of Cultural Intelligence, Service Training, and Organizational Culture on Employee Loyalty: The Mediating Role of Work-Life Balance at Pusat Oleh-Oleh Shinta Lampung”, IJBLE, vol. 7, no. 1, pp. 787-800, May 2026.